Shipping & Delivery
At HedHoncho.com, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping options, and responsibilities.
Shipping Details
- Tracking information will be emailed to you once your order has been dispatched.
- Free shipping is available for orders over $100.
- Orders are typically processed within 24 hours on business days.
- Shipping rates are calculated at checkout based on your location and chosen shipping method.
Shipping Destinations & Delivery Times
Australia
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard | 2 - 8 business days |
| Express | 1 - 2 business days |
Worldwide
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard | 5 - 10 business days |
| Express | 2 - 8 business days |
Please note that delivery times are estimates and may vary based on location, carrier, and external factors.
Shipping Delays
While we do our best to ensure timely delivery, delays may occur during peak seasons such as Christmas, Ramadan, or Eid. We encourage customers to place orders well in advance. HedHoncho.com is not responsible for shipping delays caused by couriers, customs, or other external factors.
Duties & Taxes
- Additional duties and taxes may apply to international orders outside of Australia.
- These fees are determined by your country’s customs regulations and are the responsibility of the customer.
- We recommend checking your government’s customs website for more details on applicable fees.
Order Changes & Cancellations
- Once an order is placed, we cannot modify or cancel it.
- Customers are responsible for ensuring that all shipping details are correct at the time of checkout.
Lost, Stolen, or Refused Packages
- HedHoncho.com is not responsible for lost, stolen, or misdelivered packages.
- Once a package has been handed over to the shipping provider, we are not liable for any issues that arise.
- If you experience a problem with delivery, please contact the shipping carrier directly using the tracking link provided.
If you have any further questions regarding shipping, please contact us at sales@hedhoncho.com.